Davicious X Posted February 8, 2009 Report Share Posted February 8, 2009 All day saturday spent cotched at my yard unable to leave cos of a delivery that was coming. Then they call me in the evening to say they aint comin.ULTRA PARHad to email them and tell them whats what.Heres what I sent them: I got a call at 4pm today letting me know that I wouldnt be recieving my delivery. I can appreciate that you may have had problems and that there are difficulties, but you have charged me £25 for delivery and not been able to justify the charge as you failed in the service. That Ive wasted a saturday just sat at home suggests that there should at least be some kind of compensation. Im not asking for free delivery because you still have to deliver the item but a "Sorry for any inconvenience caused" does not cover the days pay from work Ive missed. The call I recieved went on to tell me that I cant recieve delivery til next saturday. I mentioned that this monday or tuesday works for me but Im working next saturday and Im not gonna miss another day at work waiting on a delivery you cant (As has been shown today) be sure of making. I can appreciate even that I did make you wait for payment, but you did recieve it when I said you would. So heres my 2 suggestions:You deliver monday or tuesday and take full delivery charge or You deliver saturday but half the delivery charge I think thats fair based on the inconvenience caused.This whole time Im thinking I should have been more forceful but then they sent me this:As you can appreciate, the weather conditions lately haven't exactly been great. We have had to postpone several deliveries because of this. The journeys have been delayed hence some deliveries have had to be rearranged. Plus with the drivers arranging their own routes and times, i have little control over this. I apologise for the short notice given to cancel your delivery and all the inconvenience caused. We will remove the delivery fee from your order completely. Delivery for this coming Saturday shouldn't be a problem.Im mad happy now cos delivery charge was £25 Make sure you complain when sh*t aint goin the way it oughtta Quote Link to comment Share on other sites More sharing options...
Guest Flat Ericó Posted February 8, 2009 Report Share Posted February 8, 2009 your letter was soft..half the charge you know Quote Link to comment Share on other sites More sharing options...
VENI VIDI VICI Posted February 8, 2009 Report Share Posted February 8, 2009 letter powerc/s Quote Link to comment Share on other sites More sharing options...
Superstition Posted February 8, 2009 Report Share Posted February 8, 2009 You were far too soft in the complaint imo. You offered to pay full delivery charge, even accepting the delivery would be 2-3 days late? And half the charge when it's a full week late? You're lucky they offered to waive the feeFully agree with the sentiment thoughWhen I complained about sh*t sound quality at the Stevie Wonder concert, I got given free top-price tickets to the next show (and had been way up in the nosebleed seats for the first show)The squeaky wheel gets the grease Quote Link to comment Share on other sites More sharing options...
JWP Posted February 8, 2009 Report Share Posted February 8, 2009 Had this happen to me before, takes the piss. Quote Link to comment Share on other sites More sharing options...
missBee Posted February 8, 2009 Report Share Posted February 8, 2009 I love writing compaint letters lol. Esp to ASOS they always mess up somehow. Quote Link to comment Share on other sites More sharing options...
Angelo Posted February 8, 2009 Report Share Posted February 8, 2009 You shouldnt have stupid spelling errors or colloquialisms in your complaints letters.Makes you look like an idiot.Just an observation. Quote Link to comment Share on other sites More sharing options...
misst Posted February 8, 2009 Report Share Posted February 8, 2009 Yeah you were a bit soft, and allow trying to bargain with them about delivery charges...When something like this happened to me i phoned up the company too and put them on the spot.They refunded my postage... and gave me like 10 pounds in vouchers. I let them know i was pissed... Quote Link to comment Share on other sites More sharing options...
Guest WAVESURFER Posted February 8, 2009 Report Share Posted February 8, 2009 Quote Link to comment Share on other sites More sharing options...
Angelo Posted February 8, 2009 Report Share Posted February 8, 2009 43ytgertw34tggw54ygtw45ygw45hywLOL Quote Link to comment Share on other sites More sharing options...
missBee Posted February 8, 2009 Report Share Posted February 8, 2009 ahahahahahahahahahahaha!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
BATTY BOY BUM BANDIT Posted February 9, 2009 Report Share Posted February 9, 2009 Payment for my holiday to Ibiza last summer got f*cked up and they took 1500 quid out when they shouldnt have. FINALLY got my money back 4 days later and 100£ for inconvenience after a quick email. Quote Link to comment Share on other sites More sharing options...
Flojo Posted February 9, 2009 Report Share Posted February 9, 2009 Quote Link to comment Share on other sites More sharing options...
NO SUNSHINE Posted February 9, 2009 Report Share Posted February 9, 2009 lol @ the amount of typo's and errors in that letter though Quote Link to comment Share on other sites More sharing options...
Supernova Posted February 9, 2009 Report Share Posted February 9, 2009 That sig takes the cookie Quote Link to comment Share on other sites More sharing options...
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